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Deborah Everson's Blog
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It’s our three-year anniversary. Three years ago today, my husband and I signed the papers and handed over the keys to our second-generation hardware store. It was bittersweet. We had reached our goal. And we knew we would deeply miss our team and our customers. What most people don’t see is this: we didn’t “decide […]
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Deborah never imagined she'd fall in love with retail—until she stepped into her customers' shoes and discovered how powerful exceptional experiences could be. After successfully scaling and selling her family's hardware store, she's now dedicated to helping other retailers turn frustration into lasting success, one customer interaction at a time.
Meet Deborah Everson—Retail Owner Turned Customer Experience Strategist
Putting the customer at the heart of everything we do.
Meet Deborah Everson—Retail Owner Turned Customer Experience Strategist
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